Organization Research

Organization Research
Organization research refers to the study of different organizations
with an intention to identify their missions, objectives, core values,
artifacts, products, and services they offer. The most reliable sources
of information include the websites of the respective organization,
business journals, and magazines. This paper will evaluate and analyze
the 21 organizations with a focus on their background information,
mission statements, services, and products that they offer.
Service Canada
Services Canada is a public organization, which was founded in 2005, to
ensure effective services delivery by other government agencies. The
Service Canada targets different groups of people living in Canada, both
Canadians and aboriginal. The organization categorizes the target groups
into Canadians, aboriginal people, Employers, families, newcomers,
people with disabilities, seniors, service delivery partners, veterans,
youth, and children (Service Canada, 2012). The mission statement for
the Service Canada encompasses the general orientation of the
organization since the organization offers different programs.
The Service Canada offers a wide range of services, which varies with
the different target groups. However, the main services include ensuring
easy access to education and training programs, health services,
immigration services, offering techniques of starting business, ease
access of job opportunities through website, and accessibility to legal
services In addition, service Canada creates civic awareness about the
public services through two channels. First, it produces annual
publications, which informs the members of about the government service
and how to access them. The publications are offered online free of
charges. Secondly, the agency has a college through, which gives
employees an opportunity to develop their knowledge and skills (Service
Canada, 2012).
Small Business BC
Small Business BC is an organization that was formed to offer business
knowledge and skills to small and medium-sized enterprise operators. Its
main operations are based in British Columbia, Canada (Small Business
BC, 2011). The main objectives of Small Business BC are to provide
knowledge based services and products to support the entrepreneurs of
small business in British Columbia. Additionally, the organization seeks
to provide small business with services to support their growth,
increased productivity, and exploit new business opportunities (Small
Business BC, 2011).
The main services and products offered by Small Business BC include
advisory services to small business operators, business registration,
organizing seminars, room rentals, supply books, and online business
toolkits. Moreover, the Small Business BC offers via phone free
consultation services, which is achieved through a toll free phone call
services to all small business operators in British Columbia. This
enables the agency to provide the business owners with up-to-date
information on federal and provincial government services, products,
programs, and regulations (Small Business BC, 2011).
Industry Canada Stats
The Canada Industry is a government department that conducts research
and development on investment and innovation across Canada. The Canada
Industry makes semi-annual publications of research findings in a medium
referred to as the Industry Canada Stats. Its head office is located in
Ottawa, Ontario (Industry Canada, 2012). The Industry Canada works in
orients its operations towards the achievement of its mission, which is
to foster a growing, competitive, knowledge-based Canadian economy
(Industry Canada, 2012).
The services offered by Industry Canada Stat are geared toward ensuring
fair competition among the small business. The main services include
industrial and technological research assessing the weight and measures
used for different products in the market assessing the levels of
business competition bankruptcy and solvency of different business
enterprises advising business participants on matters of intellectual
property rights and publication of business related reports (Industry
Canada, 2012).
Gov BC Employment Standards BC
The Employment Standards branch BC is a department under the ministry of
jobs, Tourism, and skills training and responsible for labor. The branch
was establishes to pursue the requirements of the Employment Standards
Act. The act contains an integrated guidelines manual, which helps the
director of Employment Standards branch to interpret the regulations
entailed in the Act (Ministry of Jobs, Tourism, and Skills Training,
The main services of the Employment Standards BC branch are outlined in
the Employment Standards Act. They include ensuring the that employers
provide the basic standards of compensation and other employment
conditions to their employees ensures that both employees and employers
are treated fairly facilitates an open dialogue between employees and
their employers promoting the development of workers, thus increasing
their productivity and assisting employees meet work and family
responsibilities The branch is responsible for licensing of applications
for employments at various categories including the employment of
domestic workers, farm workers, employment of young people, and
employment agencies (Ministry of Jobs, Tourism, and Skills Training,
Gov BC Employment Advisor
The Employment Advisor is a branch of the Canadian Ministry of Jobs,
Tourism, and Skills Development. The branch was formed to execute the
requirement of the section 94 of the Workers Compensation Act. The
branch targets to advise the current employers, potential employers, and
employer associations in matters pertaining to employee compensation.
Gov BC Employment Advisor carries out its independent advisory services
mainly through on-line and off-line educational seminars (Ministry of
Jobs, Tourism, and Skills Training, 2012).
The main services offered by Workers Compensation include advise
employers and their associations on matters related to compliance with
the WorSafeBC resolving the issues raised by workers pertaining to
compensation legislation, decisions, appeals, and claims prepare
submissions on behalf of employers to relevant authorities like
WorkSafeBC and review division organize seminars and public speaking
engagements on matters such as health, safety, and claims management
collaborate with WorkSafeBC to review and make the necessary
recommendations to decision makers such as policy department (Ministry
of Jobs, Tourism, and Skills Training, 2012). for website registration/ Domain registration is an organization, which was started in 2000 with
the main objective to provide domain registration and web hosting
services at low cost. The organization has several accreditation
certificates including the Canadian Internet Registration Authority
(CIRA). Its operations are managed from the headquarters located in
Ontario, Canada (, 2012).
The main services include providing free domain names,
cheap registration and web hosting services. It majors in registration
of .CA domain names and offers affordable registration of other domain
names including .COM, .BIZ, .INFO, and .US The
subdivides its hosting services into eight domain hosting packages
including the personal email, personal website, bronze package, online
starter kit, silver package, gold package, platinum package, and
platinum package (, 2012).
The Canadian Intellectual Property Office
The Canadian Intellectual Property Office is a distinct operating
agency, which is responsible for administration of intellectual property
rights in Canada. In addition, the agency seeks to create public
awareness in matters pertaining to intellectual property rights through
publications on different topics such as trade-marks, patents,
industrial design, and copyright (Canadian Intellectual Property Office,
2012). Mission statement comprise of five main pillars , which include
provision of certainty in the marketplace through timely intellectual
property rights, support innovation through sharing of knowledge,
raising awareness among the members of the public, and assisting
business compete at the global level (CIPO, 2012).
The main services offered by the Canadian Intellectual Property Office
are categorized based on the departments responsible. The services
include registration of copyrights, registration of patents,
registration of trademarks, registration of industrial design plans, and
provision of response to general enquiries on matters of intellectual
property rights. However, the CIPO services are distinct from the
services offered by the Canadian Food Inspection Agency (CFIA). CFIA, on
the other hand, is responsible for the protection of Canada’s plant
resource base through specially designed programs (CIPO, 2012).
SME benchmarking tool: Industry Canada
SME Benchmarking tool is an online tool designed to assist investors in
starting and developing the already started businesses. The tool
provides investors with financial data on more than 600 industries in
Canada to help them measure up their competitors. The information
provided includes the averages for income statements, balance sheet, and
financial ratio (Industry Canada, 2012).
The tool kit supports fair business competition by providing relevant
information to businesses in the same industry. It provides the
financial averages for companies in different industries. In addition,
the benchmark tool allows the business operators to determine their
operating costs by entering the data in the provided sections. Finally,
the benchmark tool allows the entrepreneurs to measure the performance
of the business relative to other firms of similar size in the same
industry (Industry Canada, 2012).
Youth Entrepreneurial information: Gov Canada
The youth entrepreneurial information is a program started by the
government of Canada with an intention to equip the youths with skills
in different fields such as finance, health, education, job search, and
career development. The program targets the youths of different
categories ranging from the employed, unemployed, and the disabled
youths. The youth entrepreneurial information provides online educative
programs pertaining to the challenges facing the youths, through its
dynamic website. The online programs provide job banks, financial plans
for post-secondary education, guidance on how to apply for employment
insurance, and benefits of working in Canada. These programs help the
youth entrepreneurial information program achieve its mandate of
informing the youths on different topics such as education, education,
employment, and financial matters (Youth Canada, 2012).
The Youth Entrepreneurial information program equip the youths with job
search skills such as resume writing, informing them on the potential
areas where they can find jobs, and how to prepare for interviews.
Career development services include skills development programs, career
selection, and necessary skills for working outside Canada. Education
services include planning post-secondary education, provision of
student’s survivor guide, and opportunities to study outside Canada.
Health services include provision of medical and health services through
an online tool kit. Financial service includes equipping the youths on
skills to manage finances, preparation of tax returns, and self
protection from fraud (Youth Canada, 2012).
The intellectual property institute of Canada (IPIC)
The intellectual property institute of Canada is a professional body,
founded in 1926, to promote the development of the laws related to
intellectual property rights. IPIC acts as an association, which brings
together over 1,800 members both from Canada and abroad. The formation
of IPIC was based on several grounds including the need for protection
and promotion of high standards in the intellectual property rights as a
profession. Additional, the founders of IPIC aimed at reducing the
competitive advertisements among the patent practitioners (Intellectual
Property Institute of Canada, 2012).
The main services of the IPIC include organization of professional
development seminars and conferences for the members provision of
patent and trade-mark courses and tutorials to assist candidates prepare
for the Canadian Patent Office and Trade-marks Office registration
examinations networking opportunities for career advancement and an
annual membership directory provision of opportunities to participate
in IPIC committees to study the intellectual property practices
publication of professional journal on latest intellectual property
issues and research publication of intellectual property rights
newsletter six times in a year and provision of professional journals
and newsletters to members only through key word search in the IPIC
website (IPIC, 2012).
Access to Employment
Access to employment is a program, which was stated to assist the
Canadians with mental, physical, cognitive, and sensory disabilities get
access to job opportunities. The program was started to help the
disadvantaged groups in society. The eligibility to the program is
highly regulated to ensure that only people with the disabilities
outlined in the program charter get the benefits (Access to Employment
Canada, 2012).
Services provided by Access to Employment include equipping the disabled
Canadians with Job search techniques, resource centers, job development,
career counseling, educational counseling, vocational assessment, access
to educational funding, facilitate access to wage subsidiaries, and
provision of communication facilities (ATEC, 2012).
Leadership Management Council BC
The Leadership and Management Development Council of BC was established
in 1995. Its non-profit activities are controlled by the society through
a volunteer board of directors. It gets much of its financial support
from the corporate sponsors such as RBC Royal Bank, TELUS, and the
Business Development Bank of Canada (Media Developments and Updates from
Krypton, 2007)
The leadership and Management Development Council of BC was established
to promote the management skills and leadership capabilities of small
and medium sized enterprises in the British Columbia. To accomplish this
LMDC offers a range of services including online small business check-up
tool, which help business owners enhance their efficiency and
effectiveness. LMDC also facilitates peer group monitoring, a program
that brings the business owners and leaders together to discuss the
challenges facing them in their respective geographical regions. In
addition, the organization offers financial training programs to the
owners of small and medium-sized business (MD & Updates from Krypton,
The small business checkup
The small business checkup is an online tool, which was developed to
equip the operators of small business in the British Columbia with
leadership and management skills. Its sponsors include the Canada
Business Development Services Society, and the Western Economic
Diversification Canada (Small Business BC, 2012).
The tool enables the business operators to compare their business
performance with those of other businesses of the similar sizes within
the same industry. In addition, the tool allows the owners of small
businesses to review business operations and identify opportunities for
improvement. The tool also enables the business operators prepare
business strategies and action plans (Small Business BC, 2012).
Aboriginal Youth Business Council
The Aboriginal Youth Business Council is a non-profit organization,
whose main operations are carried out online. It targets to equip the
business aboriginal youths with business skills and international
business affairs (Aboriginal Business Youth Council, 2012). Through its
mission statement, the Aboriginal Youth Business Council purports to use
information as driving forces to enable young investors achieve their
aspiration (ABYC, 2012).
The Aboriginal Youth Business Council partners with the Aboriginal
Business Canada to provide business advisory services to aboriginal
youths. It creates online business forums for its members to share on
different topics related to global business activities. The Aboriginal
Youth Business Council is wholly operated by the youths, who create
online forums for fellow youths to share knowledge on different topics.
It depends on financial support from both individual and corporate
sponsors (ABYC, 2012).
Equifax is an international company established in 1899, which provide
reliable personal-credit information to businesses and their customers.
Its headquarters are located in Atlanta, Georgia, but it operates in
other regions including the Latin America, North America, and Europe
(Equifax, 2012). The main agenda of Equifax is entailed in the mission
statement, which states serve their customers by appropriation of
technology and information in response to their complex queries
(Equifax, 2012).
Products and services
Equifax has a range of products including Equifax credit watch gold,
which protect against credit card fraud Equifax credit watch silver, an
automated method of detecting changes in client reports Score watch,
manages the FICO score for the business Score power permits the client
to access their credit reports online Equifax home valuation, values
the client homes and compare with their neighbors and Equifax toolbar,
which displays a visual rating for the web page visited (Equifax, 2012).
Export Development Canada (EDC)
The Export Development Canada (EDC) is a service firm, which offers
financial support to local exporters. The firm provides financial
support and insurance services, with the main objective of empowering
the Canadian companies take advantage of the international business
opportunities (Export Development Canada, 2012).
Export Development Canada (EDC) offers insurance and financial credit to
Canadians who produce goods for export. EDC also provides financial
credit services to non-Canadian investors, to support foreign direct
investment. In addition, EDC conducts research on the international
market trends and publish reports to information its clients (EDC,
Canada Border Service Agency
The Canada Border Service Agency is a federal law enforcement agency,
which was formed in 2003 to control the immigration and custom services.
The agency was formed following the amalgamation of the Canada Customs
with border enforcement personnel from the Department of Citizenship and
Immigration Canada (Canada Border Service Agency, 2010). The agency has
a mission to increase the security of both goods and people getting in
and out of Canada (CBSA, 2010).
The Canada Border Service Agency has several responsibilities, which are
directed towards the regulation of border operations. The main
responsibilities include administration of legislation to govern the
admissibility of people and goods at the border detaining and removing
people who are inadmissible to Canada interdiction of illegal goods at
the border protecting the interest of Canada at various international
forums, and enforcing trade remedies that protect the Canadian industry
from subsidized imports (CBSA, 2010).
Organization research provides information about the purpose for the
formation of a given organization as well as achievements since its
establishment. The paper has analyzed the background information,
mission statements, and the services provided by different firms based
in the British Columbia. Most of the analyzed firms are formed to
facilitate the residents’ access to public services. However, other
firms and agencies have different objectives such as provision of
helping the youths and people with disabilities to access to
educational, health, and employment opportunities among others.
Aboriginal Business Youth Council. (2012).Join the latest online
community of youth interested in global issues and creative positive
change. Retrieved December 8, 2012, from HYPERLINK
Canada Border Service Agency. (July 30, 2010). CBSA Programs and
services. Retrieved December 8, 2012, from HYPERLINK
“” Access to
Employment Canada. (2012). Eligibility for access to employment Canada.
Retrieved December 8, 2012, from HYPERLINK
Canadian Intellectual Property Office, (November 05, 2012). CIPO invites
SMEs to roundtable discussions on IP. Retrieved December 8, 2012, from
e” (2012). Proudly Canadian trusted by Canadians. Retrieved
December 8, 2012, from HYPERLINK “”
Equifax. (2012). Equifax credit report and score. Retrieved December 8,
2012, from HYPERLINK “”
Export Development Canada. (2012). Realize the world of opportunity.
Retrieved December 8, 2012, from HYPERLINK
Industry Canada. (August 02, 2012). SME research and statistics: Key
small business statistics. Retrieved December 8, 2012, from HYPERLINK
Industry Canada. (March 29, 2012). SME benchmarking tool. Retrieved
December 8, 2012, from HYPERLINK
Intellectual Property Institute of Canada. (2012). The professional
association concerned with patents, trade-marks, copyright, and
industrial design. Retrieved December 8, 2012, from HYPERLINK
Media Developments and Updates from Krypton. (2007, December 3).
Leadership and Management Development Council of BC. Retrieved December
8, 2012, from HYPERLINK
Ministry of Jobs, Tourism, and Skills Training. (2012). Responsibility
for Labor: Information and forms. Retrieved December 8, 2012, from
Ministry of Jobs, Tourism, and Skills Training. (2012). Employers advise
office. Retrieved December 8, 2012, from HYPERLINK
Service Canada. (2012, November 23). Service Canada: People serving
people. Retrieved December 8, 2012, from HYPERLINK
Small Business BC. (2011). Witness the making of small business history.
Retrieved December 8, 2012, from HYPERLINK
Small Business BC. (2012). Four steps to improve your business.
Retrieved December 8, 2012, from HYPERLINK
Youth Canada. (August 08, 2012). Financial literacy. Retrieved December
8, 2012, from HYPERLINK “”